Legal

Refund Policy

Last updated: August 15, 2026

1. Purpose

This policy explains refunds for custom creative services provided by GHEORGHE NEGARA. Because creative services are custom and time-based, they differ from physical products. Our aim is fairness and transparency, and we will try to resolve any issue before a refund becomes necessary.

2. What we sell

Custom video editing, color grading, motion design, sound and photo finishing, defined by a written brief and a fixed quote agreed before work begins.

3. Deposits

A 50% deposit books your slot and reserves our time. The balance is due on delivery.

4. Full refunds

You are entitled to a full refund when:

  • We cancel the project before work materially begins;
  • We cannot deliver the agreed written brief and no revised scope can be agreed;
  • You cancel before work begins and before your start date.

5. Partial refunds

If you cancel after work begins, you are invoiced only for work completed up to cancellation, calculated pro rata. The balance of prepaid amounts is refunded. Custom work has real value in booked time and materials, and we are paid for what we deliver.

6. Non-refundable cases

Refunds are not provided when:

  • The deliverable meets the agreed brief and you have approved it;
  • You change direction after approval or after the agreed revision rounds;
  • Cancellation happens on or after the start date due to your unavailability or missing materials;
  • The project cannot proceed because you provided materials you did not have the right to use.

7. Dissatisfaction

Tell us what misses the brief within 7 days of delivery. If the deliverable genuinely fails the written brief, we will revise it at no charge or agree a corrected scope. This is our first response to any quality concern — refunds come after we have genuinely tried to make it right.

8. Processing

  • Requests are made by email within 14 days of the relevant event.
  • We respond within 5 business days and process approved refunds within 10 business days.
  • Refunds return to the original payment method, minus any non-refundable third-party fees.
  • Erroneous or fraudulent payments are corrected promptly.

9. Delays

Turnaround times are estimates agreed in writing. If we materially exceed an agreed deadline, you may cancel and be refunded for undelivered portions or request a reduced fee for the delay. Delays caused by late feedback or materials from your side are excluded.

10. Contact

studio@cutlight.co or Str. Tineretului 66, MD-7427 Valea Perjei, Republica Moldova.